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1. Order Cut-off Time and Delivery time
Order Cut-off Time
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Monday – Friday
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15:00
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Saturday, Sunday & Public Holiday
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Order will be proceed in next working day.
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Delivery Time
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Monday – Saturday
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Morning Session 10:00 - 14:00 ; Afternoon Session 14:00 - 18:00
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Sunday & Public Holiday
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No delivery service
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Remark
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- Delivery service includes Hong Kong Island, Kowloon and New Territories of HKSAR.
- Tung Chung, airport, Discovery Bay, Restricted area and outlying islands are excluded.
- As Ma Wan is restricted area, delivery time is 1030 – 1600.
- Products will be delivered in 2 working days.
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2. Miscellaneous
If there is any dispute, Jointek reserves all right for final decision of delivery.
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- Every purchase over HK$1200, delivery charge waived.
- For purchase below HK$1200, delivery charge HK$180 is imposed.
- Customers pick up products at shops, no surcharge imposed.(If the wine is out of stock at the shop, it will take 3-5 business days for delivery arragement)
- Delivery charge includes tunnel fare, any parking fee or others fee will claim as customer’s expenses.
- Delivery charge will quote to customers for Tung Chung, Airport, Discovery Bay and outlying islands.
- Additional HK$250 will charge for urgent or appointed time delivery order.
- Customers are requested to examine goods at the time of delivery. If a bottle of wine is considered to be faulty, please notify us or call customer service to help.
- There are no return for any product in special offer. Customers are requested to examine goods at the time of delivery.
- In case, customers request return or refund, please call our customer service hotline (852) 2517 8282 within the date of delivery.
- No return or refund shall be made in regards of any reasons after 7 days from date of delivery, customers will be treated as accepted the products. Jointek has reserved the right to refuse to return any signed products.
- Customers must present valid original receipt for return or refund of products.
- Delivery service is not available if no lift or no authorized loading area nearby of the delivery address. Customer shall notify Jointek to reschedule or change delivery address.
- It is the responsibility of customer to notify Jointek Fine Wine any change of delivery time or address. Jointek reserves the right to impose delivery surcharge.
- Delivery service will be suspended when black rain warning or typhoon signal No. 8 or above is hoisted. Jointek will reschedule the delivery time.
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