Delivery

Term and Condition of Delivery

1. Order Cut-off Time and Delivery time
Order Cut-off Time

Monday – Friday

15:30

Saturday

11:00

Sunday & Public Holiday

Order will be proceed in next working day.

Delivery Time

Monday – Saturday

10:30 – 20:00

Sunday & Public Holiday

No delivery service

Remark

  • Delivery service includes Hong Kong Island, Kowloon and New Territories of HKSAR.
  • Tung Chung, airport, Discovery Bay, Restricted area and outlying islands are excluded.
  • As Ma Wan is restricted area, delivery time is 1030 – 1600.
  • Products will be delivered in 2 working days.

2. Delivery Charge

3. Return Policy

 

 

4. Miscellaneous

If there is any dispute, Jointek reserves all right for final decision of delivery.

    • Every purchase over HK$1200, delivery charge waived.
    • For purchase below HK$1200, delivery charge HK$150 is imposed.
    • Customers pick up products at shops, no surcharge imposed.(If the wine is out of stock at the shop, it will take 3-5 business days for delivery arragement) 
    • Delivery charge includes tunnel fare, any parking fee or others fee will claim as customer’s expenses.
    • Delivery charge will quote to customers for Tung Chung, Airport, Discovery Bay and outlying islands.
    • Additional HK$250 will charge for urgent or appointed time delivery order.
    • Customers are requested to examine goods at the time of delivery. If a bottle of wine is considered to be faulty, please notify us or call customer service to help.
    • In case, customers request return or refund, please call our customer service hotline (852) 2517 8282 within 7 days from the date of delivery.
    • No return or refund shall be made in regards of any reasons after 7 days from date of delivery, customers will be treated as accepted the products. Jointek has reserved the right to refuse to return any signed products.
    • Customers must present valid original receipt for return or refund of products.
    • Delivery service is not available if no lift or no authorized loading area nearby of the delivery address. Customer shall notify Jointek to reschedule or change delivery address.
    • It is the responsibility of customer to notify Jointek Fine Wine any change of delivery time or address. Jointek reserves the right to impose delivery surcharge.
    • Delivery service will be suspended when black rain warning or typhoon signal No. 8 or above is hoisted. Jointek will reschedule the delivery time.